Episode 8

Card Services

00:00:00
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00:28:23

February 12th, 2021

28 mins 23 secs

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About this Episode

In this episode of Exploration, Matt & Brian are joined by Maryah Simon and Paige Wallace to discuss Quest FCU's card services department - this includes discussions on debit and credit cards, additional card services, fraud alerts, travel alerts, and other helpful tips about how to take advantage of electronics payment services with Quest Federal Credit Union.

Quest Federal Credit Union offers member-owners the opportunity to obtain MasterCard backed debit and credit cards, as well as Health Savings Account (HSA) cards, prepaid cards, and other forms of electronic payment methods. In addition, Quest Federal Credit Union's card services department, headed up by Maryah Simon, Card Services Coordinator, talks about fraud protection methods, travel alert notices that aid in avoiding temporary card blocks due to unexpected use outside your homebase, MobiMoney card services tool, and digital wallet services, like Apple Pay, Android Pay, Samsung & Google Pay.

For card services and to report card issues, during business hours, please contact:

Quest Card Services: 1-833-307-4199

For card services after hours, please contact:

Lost/Stolen Cards: 1-800-528-2273

Report Fraud: 1-800-808-6402
Card Activation: 1-866-619-0245
Card Services: 1-866-664-9364
PIN Changes: 1-877-267-6914 - (must have current PIN)

Episode Links

  • Travel Alert Notices — When you're planning to vacation, travel for business, or just get away, be sure to let Quest know. We can indicate to the card fraud department that you'll be away from your normal spending location(s), and you'll be able to use your card(s) freely!
  • Fraud Prevention Services — For members who have experienced fraud, or who may be concerned about potential fraud, fill out the Fraud Alert form and submit your information to our card services department. We'll work to resolve.
  • MobiMoney App — Download the MobiMoney app today and add your QUEST FCU debit and credit cards to begin receiving push notification alerts about transactions. Users can also turn on and turn off their card(s) as desired based on preference. With MobiMoney card controls, you are in full control of your QUEST FCU debit and credit cards.